1. I want to be a Customer of Nedbank Mozambique but I do not have time to go to a Branch. What are the alternatives?
At Nedbank Mozambique you can open an account online and through the service Nedbank Comfort. 

2. I would like to update my address. What should I do?
Contact your Account Manager to update your personal details, through Nedbank Direct service.

3. What is the type of signature in the Account Opening Form?
The type of signature qualifies the powers and/or competences of this User in authorisation of operations. The definition of the type of signature (A, B or C) must be consistent with the movement conditions established by the Customer, where, in terms of scale, A holds most powers and C less powers.

4. How can I access the credit card benefits?
All this information is provided to you on our website. Click here.

5. What should I do in the event of loss, misplacement or theft of my card?
You should call, as soon as possible:

• O Nedbank Moçambique através do +258 21 488488, +258 828488488, +258 848488488 ou +258 868488488
• Linha verde através do 800 488 400
• A SIMO Rede através +258 21 313222 ou 82 224 0 224.

Note: You may call at any time and any day of the week.

If you are travelling abroad you may contact Visa at one of the following numbers:

• +1 303 967 1096, if you are outside the USA
• 303 967 1096, if you are in the USA

Note: This service is available 24 hours a day, 365 days a year.

6. I need a quick loan. What do you suggest?
A Consumer Loan is the ideal solution, enabling 100% financing and a reply in 72 hours.

7. I need to make an international transfer. What should I do?
Click here for all the details.

8. I need to go to the branch, but it's not always possible due to my work schedule. What are other solutions?
We have branches open until 5:30PM, not only to have more time for you, but also so that you spend less time with us.

9. How can I submit documents to the Bank without having to go to a branch?
With the Nedbank Comfort service there is no need to leave your home or company. You may subscribe to a range of products and services through this solution. Request the service, schedule a time and we will come to you.

10. What type of services can I subscribe to through Único Conforto?
Nedbank Comfort offers you a series of products and services. Learn more about them here.

11. What is Nedbank Direct?
Nedbank Direct is a service that we offer to our Customer, where the Customer has direct access to his/her Manager. If you wish to apply for a loan, manage your account or ask for advice you can contact your Manager, who will always be on line.

12. What is the barcode in the forms used for?
So that, in addition to the physical files, we can have the digital files of all the documents related to the Customer. 

13. The interactive screens in the Bank's branches should be used for what?
The screens may be used by Customers to view the range of products and services offered by the Bank, consult exchange rates and the temperature, among other features.

14. Can a bank statement be sent by e-mail?
Yes, you may request this service when opening an account or simply by contacting your Manager.

15. What means of payment are available at Nedbank?
We have a series of payment methods which offer total convenience and security, namely cheques, debit and credit cards, payment of services, internal and interbank transfers and a direct debit service.

16. What documents are required for opening an account?
You may consult this information here.

17. What should I care for the issuance of a check?

• When receiving the checks from the bank you should always confirm all the check details, including the amount, number and name of the drawer.
• You should keep safe the checks provided by your bank.
• You should always issue nominative checks on behalf of the person or entity to whom you want to pay.
• Issue checks with the clause "not to order" to derail it subsequent endorsement and ensure that they are paid only to the person or entity shown as the beneficiary.
• Delete the words "to order" in the check and write over it or after the name of the beneficiary, the words "not to order" for the purposes of the preceding paragraph.
• Crossing the check, whenever possible, to limit its transferability to a third party, putting two parallel bars at the top left of it.
• Contact your bank immediately and order not to pay the check issued, in the following cases:
• • Loss;
  • Theft;
  • Issued under coercion or threat.

18. Which precaution should I care if I am payee of a check?

• Note the full name, address and contact of the issuer and/or endorser of the check received as payment.
• Require the drawer that the check is issued with the clause "not to order" to limit their transferability.
• Deposit the check into their bank account, if it is passed in favor of a corporation, public or private institution or other legal entity.
• If you are a legal entity and have received a check, you should avoid endorsing it in favor of an individual.
• Keep incoming checks in a safe place.
• Present the checks for payment within the legal term (8 days from the issue date, if issued and be payable in Mozambique).